I want to reserve a rental car, how can I reserve a rental car?
The reservation method is as follows:
- Press the reservation button and wait for the reservation to be confirmed
- Select a car
- Create an account (log in if you already have an account)
- Set the reservation period
- Upload the necessary documents such as a driver's license or passport
- Pay the reservation fee (credit card)
Can I tow the vehicle?
A Towing is a violation of the rental contract. Towing is prohibited under any circumstances.
Can I remove the back seats of a van-type vehicle?
Unfortunately, the seats cannot be removed.
What do I need to rent?
What you need to rent varies by country. Please check the "Terms of Use" in the app. For more information, please contact us.
What happens if I return the vehicle to a different location from the one I reserved?
We cannot accept requests to change the rental period or return location during rental in Japan.
Can someone other than the contract holder drive the vehicle?
It varies by country. Please check the "Terms of Use" in the app. For more information, please contact us.
What are the driving conditions on unpaved roads?
Generally, vehicles, including 4WDs, can only be used on paved roads. Driving on unpaved roads is a violation of the rental contract.
What should I do if I have trouble with my car?
Please contact the rental car rental company you have contracted with.
The app has an email function. If you have an accident, you are obligated to contact the Japanese police immediately. Call 110 to connect to the police.
What happens if I return the car late?
Late returns may incur additional fees.